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Winnebago County's only Five Star Dealer!
The dealership experience - buying and servicing new and used vehicles - doesn't have to be painful. In every Five Star dealership, the dealership team member who works with you is your advocate, rather than your adversary, in the processes of buying, leasing, service, and maintenance.
It's not a one-time certification; dealers must maintain compliance with all requirements and pass quarterly reviews and comprehensive annual re-certification audits. There are also processes for probation and de-certification to ensure that only those dealers who meet our high standards of quality display the Five Star brand sign.
Five Star dealers must pass tough facility evaluations, and are evaluated in comparison to all of the other dealers in your area
Five Star dealerships participate in rigorous training programs
Five Star dealerships participate in employee-satisfaction initiatives designed to build employee loyalty, which means that you will see the same faces again and again when you visit a Five Star dealership
Five Star dealers attempt to gather feedback from every sales customer to improve the sales experience
Five Star dealers attempt to respond to all Internet inquiries within 24 hours
Five Star dealers attempt to contact all lease customers three to six months prior to lease end to make your experience as hassle-free as possible
Five Star dealers attempt to contact all sales customers within seven days after purchase to ensure satisfaction
Five Star dealers attempt to gather feedback from every service customer to improve the service experience
Five Star dealers attempt to check every vehicle before it is returned to the customer, and provide an explanation of all work and charges to every customer
Five Star dealers attempt to contact all service customers within seven days after work is completed to ensure satisfaction
Five Star dealers continually work on their parts processes to ensure rapid response to your service needs
Purchasing a Dodge, Chrysler, or Jeep Certified Pre-Owned Vehicle from a Five Star dealer, gives you peace of mind and factory-backed confidence.
Our Certified Pre-Owned Vehicles come with:
- 8 Year/80,000 Mile Powertrain Limited Warranty
- Towing/Roadside Assistance
- Car Rental Allowance
- Vehicle History Report
- 125-Point Inspection of the Vehicle
For More Information Contact us!